This is a demo report
Demo dataset · 199 SaaS-style feedback entries (2023). Historical demo dataset for illustration purposes.
SaaS Feedback DemoDecision Report
Based on SaaS-style feedback collected in 2023 · 199 entries analyzed
Key Finding
Onboarding friction and performance issues are the top blockers to adoption. 28% of feedback mentions confusing first-run experience, while 22% reports slow dashboard loading.
Executive Summary
Analysis of 199 SaaS feedback entries reveals onboarding experience as the dominant pain point, mentioned in over a quarter of all negative feedback. Users consistently report confusion about initial setup, unclear project structure, and difficulty inviting teammates. Secondary concerns include dashboard performance (slow loading, filters timing out) and pricing transparency (unclear billing, unexpected charges). Improving the first-run experience is the highest-leverage improvement for reducing churn.
Pain Points (5)
Users struggle with initial setup, unclear project structure, and difficulty finding key features like team invites.
Dashboard loading times are too long, filters take too long to apply, and large datasets cause timeouts.
Users find the pricing page confusing, don't understand usage limits, and receive unexpected charges.
Users request Slack, Jira, Notion, and other tool integrations to fit into existing workflows.
PDF and CSV export features are incomplete or produce poorly formatted outputs.
Recommended Actions (5)
Create a step-by-step guided setup that clearly explains project structure and key features.
Profile and optimize slow database queries, add pagination, and implement lazy loading.
Add clear usage examples, cost calculator, and transparent overage explanations.
Enable notifications and report sharing directly to Slack channels.
Fix formatting issues and add customization options for exported reports.
Sample Feedback (6)
“Onboarding was confusing, not sure what I was supposed to do first”
“Dashboard loading time is quite long”
“Very confusing billing system”
“Would love a Slack integration for notifications”
“Great tool once you learn it, but the learning curve is steep”
“Pricing feels unpredictable”
Historical demo dataset for illustration purposes. · 2023
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